A key point to understand is that the email address that the email is sent to, and the email box it arrives in do not need to be related. For example, email could be sent to email@example.com but received in the email box firstname.lastname@example.org.
There are three ways that your email can be set up:
A catch-all email address will be set up as part of your hosting service (when you provide an email address to forward to). This can be changed at any time using cpanel, or we can change it for a fee.
Additional email forwarding can be set up for specific email addresses. For example, if you use a freelance book-keeper you could give them an email address within your domain. So, if your book-keeper has the email address email@example.com you could give them the email address firstname.lastname@example.org. Now if anyone sends email to email@example.com, it will go straight to your book-keeper. They do not need to do anything to get the email, it will be delivered to their email in-box along with all their other email. Their email address firstname.lastname@example.org will still work, so they can continue using it for all their other clients. Additional email forwarding can be set up at any time using cpanel, or we can do it it for a fee.
If you have a number of people who receive email in your organisation, then you may need a POP3 account for each of them (the person who deals with most emails should use the catch-all account). If one person does a number of different jobs, then they only need one POP3 account. For example, if Fred Bloggs does sales and support, then he should have one POP3 account, for example Fred.Bloggs@yourdomain.co.uk. Mail forwarding can then be set up on email@example.com and firstname.lastname@example.org, both forwarding to Fred.Bloggs@yourdomain.co.uk. This then provides flexibility: If someone else takes over responsibility for email@example.com for example, you can change the forwarding without having to change configuration on the users PC. POP3 accounts can be set up and changed at any time using cpanel, or we can do it it for a fee.
Each PC that uses POP3 accounts has to be configured.
If you want POP3 accounts, set one up for each user, and use forwarding if they need more than one email address. Please note we do not offer POP3 Accounts to new customers.
We can configure our name server to forward all your email to your SMTP server, but remember you are responsible for its installation and configuration.
A common mis-conception is that if you want to send email with the from field:
Most email packages allow you to specify any name and email address in the from field. For example, in Outlook Express add a new account option. In the display name field, put the name you want the mail sent from. In the email address field put the email address you want the mail to come from. Fill in all the other boxes with the same information as one of your existing accounts. When the wizard has finished, highlight the new account and click properties. Give it a name that describes what you are going to use this account for (by default, it will have the name of the incoming mail server). Make sure the Include this account when receiving mail or synchronizing option is not ticked.
When you want to send mail from this address, compose your message as before, but remember to select this account from the pull down list in the from field.
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